FAQ

Help & Info

Frequently Asked

Everything you need to know about caring for, burning, and getting the most out of your candle.

A single Bottle to Flame candle is designed to burn for roughly 60 hours — achieving that lifespan depends entirely on how you care for it.

Safety

What are the candle safety basics?

Always burn on a stable, heat-resistant surface, away from drafts, curtains, and flammable materials. Never leave a burning candle unattended. Keep out of reach of children and pets. Never burn for more than four hours at a time — this prevents the container from overheating and lets the wax reset.

First Burn

How do I get the first burn right?

Let the candle burn until the wax melts completely across the surface, reaching the edges of the glass — usually two to four hours. A full melt pool on the first burn prevents tunneling, where wax hardens around a central column and shortens your candle's life.

Care

Should I trim the wick? How much?

Yes. Before each relight, trim your wick to about ¼ inch. A long wick creates a larger, sootier flame that can overheat the container. Trimming promotes a cleaner burn, maximizes fragrance throw, and extends the life of your candle.

Troubleshooting

My candle is tunneling — what do I do?

Wrap the candle in foil to reflect heat inward until the tunneled wax melts level, then burn normally.

Why is my flame small or weak?

Pour off a small amount of excess liquid wax before it hardens. Make sure the wick is the proper length before lighting.

How do I stop the candle from smoking?

Trim the wick to ¼ inch. Move the candle away from drafts and vents — airflow makes the flame flicker and produce soot.

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